Last Updated: August 31, 2026
Thank you for shopping with Kemet Hive at kemethive.com. We want you to have a positive shopping experience. This policy explains our returns, exchanges, and refunds for digital products and physical merchandise.
Digital Products
Kemet Hive sells digital products, including downloadable guides, PDFs, and other digital content.
Because digital products are delivered electronically and cannot be physically returned, all digital product sales are generally final and non-refundable once the product has been downloaded or accessed, except where otherwise required by applicable law.
If you experience a technical issue, receive the wrong file, are charged more than once, or are unable to access your purchase, please contact us at kemethive@gmail.com.
Where appropriate, we may provide a replacement download or technical assistance.
Physical Products and Merchandise
Kemet Hive may offer physical products such as clothing, apparel, accessories, books, art, and other merchandise.
For eligible physical products, we accept return requests within 30 days of delivery.
To qualify for a return, the product must:
- Be unused, unworn, and unwashed.
- Be in the same condition in which it was received.
- Include its original packaging and tags, where applicable.
- Show no signs of wear, washing, alteration, stains, odors, or damage caused after delivery.
- Be accompanied by your order number or other proof of purchase.
Items that do not meet these conditions may not be eligible for a refund.
Non-Returnable Items
Certain products are not eligible for return or refund unless they arrive defective, damaged, incorrect, or otherwise qualify for a remedy under applicable law.
Non-returnable products may include:
- Digital downloads after they have been accessed or downloaded.
- Gift cards.
- Personalized or custom-made products.
- Made-to-order products when identified as non-returnable before purchase.
- Final sale or clearance merchandise when identified as final sale before purchase.
- Products that have been worn, washed, used, altered, or damaged after delivery.
- Certain personal-use or hygiene-sensitive products where returns cannot reasonably be accepted.
Nothing in this policy limits rights or remedies that cannot legally be excluded under applicable consumer protection laws.
Damaged, Defective, or Incorrect Items
Please inspect your physical order after delivery.
If your product arrives damaged, defective, or incorrect, contact us at kemethive@gmail.com as soon as reasonably possible after receiving your order.
Please include your order number, a description of the issue, and photographs of the product and packaging when appropriate.
After reviewing the issue, we may offer a replacement, exchange, refund, or another appropriate solution.
Returns
Before returning a physical product, please contact kemethive@gmail.com for return instructions.
Do not send merchandise back without contacting us first.
The appropriate return address may vary depending on the product and fulfillment provider. Return instructions and the correct return address will be provided after your return request is approved.
Items returned without authorization or sent to an incorrect address may not be accepted.
Refunds
Once an eligible returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will generally be issued to your original payment method. Processing times may vary depending on your bank, credit card provider, or payment processor.
Original shipping charges are generally non-refundable unless the return results from an error on our part or applicable law requires otherwise.
Exchanges
If you need a different size or another eligible replacement, please contact kemethive@gmail.com.
Exchange availability depends on product inventory and the specific item purchased.
For damaged, defective, or incorrect products, please contact us before returning the item so we can provide appropriate instructions.
Return Shipping
Unless the product was damaged, defective, incorrect, or the return is otherwise our responsibility, customers may be responsible for return shipping costs.
When returning merchandise, we recommend using a trackable shipping service. Kemet Hive is not responsible for returned packages that are lost in transit before reaching the designated return location, except where applicable law provides otherwise.
Late or Missing Refunds
If we have confirmed that a refund was issued but you have not received it, please allow additional processing time for your bank, credit card provider, or payment processor.
If the refund still does not appear after the applicable processing period, please contact your financial institution.
You may also contact kemethive@gmail.com for assistance.
Order Cancellations
If you need to cancel a physical merchandise order, contact us as soon as possible.
We cannot guarantee cancellation after an order has entered production, fulfillment, or shipping. Personalized, custom-made, or made-to-order merchandise may not be cancellable once production has started.
Need Help?
For questions about returns, refunds, exchanges, digital downloads, or merchandise orders, please contact:
Kemet Hive
Website: kemethive.com
Email: kemethive@gmail.com
We appreciate your support of Kemet Hive and want to ensure that legitimate order and product issues are handled fairly.